How do I contact a city department?
How do I contact JULIE before I dig?
CALL 811 OR 1-800-892-0123
to place a local request
Why are there colored flags and paint in my yard?
When a JULIE is called in for an address, the departments for the city go mark the JULIE location with flags and mark the area with paint. A JULIE is required before any digging can take place.
How do I manage my utilities?
Can my meter be tested for accuracy?
Per the Code of Ordinances:
Electric Meters: Testing. Any municipal electrical meter shall be taken out of service and tested upon complaint of the consumer upon payment of a fee of Forty-Five Dollars ($45.00). If, upon testing, the meter is not within three percent (3%)of being accurate, it shall be repaired or replaced and the Forty-Five Dollar ($45.00) fee returned to the consumer. If the meter is within three percent (3%) of being correct, the fee will not be refunded.
17-2-7 TEST OF METERS.
(A) Any customer may request the City to make a test of the accuracy of the meter, then in use on their premises. Such tests will be made by an independent testing company. In case a consumer requests an accuracy test of a meter, the consumer shall be required to deposit with the City for the sum of Fifty Dollars ($50.00). Customer will also be responsible for any additional charges incurred associated with the testing.
(B) In the event such meter is found by testing to register incorrectly by more than four percent (4%) or more fast, then another meter shall be substituted. If the meter is found to be running above the allowed limit, the City shall reimburse the customer the amount of the test deposit and adjust, by refund or by credit, the amount of the gas bills for a period of not more than six (6) months previous to such test as prescribed in Section 17-2-6 of this Chapter.
(C) In the event such meter is found by testing to register incorrectly by four percent (4%) slow, the consumer shall be responsible for the cost of the test and shall be responsible for payment of any additional gas charges for a period of not more than six (6) months prior to such test as prescribed in Section 17-2-6 of this Chapter.
(D) In the event that the meter is found to be registering correctly, the consumer shall forfeit the test deposit and all incurred expense monies. The funds shall be deposited in the gas operating funds of the City.
Can I shut off my meter for repair?
Please call the city building and we will send someone out to shut your meter off, this is for your safety.
Why is my water bill so high?
Running toilets are the most common cause of high water bills, even though they are not the easiest to find. The best way to check for a leak in the toilet is to add a couple of drops of food coloring to the water in the back tank of the stool. Wait 15-20 minutes without flushing the toilet, check the water in the bowl of the toilet. If the water in the bowl has changed color, then there is evidence that your toilet need repair. This also may require several times times to discover the leak.
Other possible explanations:
- a change in the number of people in the household
- new appliances such as dishwasher, hot water heater, heating system or lawn sprinklers
- Result of higher seasonal demands such as filling pools, watering lawns or washing cars
Who do I call if I am having sewer problems?
During business hours (8-5 Monday through Friday) you can call the City Building at 217-728-4383; or call the Sewer Plant at 217-728-8421.
After hours, call the City Building at 217-728-4383 and follow the prompts for Water/Sewer.