ADA Complaint

How to File a City of Sullivan ADA Complaint

The ADA Complaint procedure is designed to informally resolve conflicts with City departments involving discrimination in access to city government programs, services, and benefits for persons with disabilities under Title II of the Americans with Disabilities Act.

The City has delegated ADA Coordinators who will be your first point of contact if you suspect that a noncompliance with Title II has occurred.

If you need assistance filing or writing your complaint, an ADA coordinator will, at your request, help you locate an impartial advocate or representative not associated with the city. You must also specify any other reasonable accommodation you may require in order to effectively communicate your complaint.

The complaint form must be filled out completely and filed with an ADA Coordinator within 90 days from the date of the discriminatory  action of practice.

 It is important for you to keep copies of your original complaint, notifications you receive after meeting with the coordinator, as well as any other correspondence or other documentation that is related to your complaint.

Steps for Filing Your ADA Complaint

 Step 1: Fill Out and Submit Your Complaint

Fill out this online form to submit your complaint to the ADA Coordinator.

You are also welcome to fill out and deliver your complaint in paper format.  You can hand deliver or mail your complaint to the City of Sullivan, ADA Coordinator,  2 W Harrison, Sullivan, IL  61951.  Complaints can also be made verbally at the City of Sullivan, 304 S. Hamilton or via phone by calling the ADA Coordinator at  217-728-4383.

If you need reasonable accommodation, such as an interpreter, reader, larger print, Brailled materials, or cassette tape, please list them on your complaint form. The ADA Coordinator will then be able to effectively communicate with you at your meeting.

Step 2: Meet with the ADA Coordinator

Within ten working days of having received the complete complaint, the City ADA Coordinator will meet with you personally, or by telephone or TDD.  The purpose of this meeting will be to resolve the complaint.

Within five working days of this meeting, a copy of your complaint and a brief report of the outcome of your meeting will be forwarded to the City Council, so that they are aware a complaint has been filed.

Step 3: Resolution of your complaint

If a satisfactory resolution is reached at your meeting with the ADA Coordinator, a written agreement will be jointly developed and signed by you, the City ADA Coordinator, and the Commissioner of the City Department where the complaint was filed.

The agreement of resolution will be issued to you within ten days after the meeting, and will be in any accessible format you may have requested for the meeting. The written agreement will include:

I)                A description of the complaint
2)               A finding of facts
3)               A description of how the·complaint will be resolved
4)               When the complaint will be resolved
5)               An assurance that the City will comply with the specific terms of the agreement

If the City is unable to resolve the complaint, you will be notified of this non-resolution within ten days, in any accessible format that you may have requested for your meeting. The notification will include:

I)                A description of the complaint
2)               A summary of any resolution proposed
3)               A statement addressing the issues which were not resolved at the meeting

You may then request a review of this outcome by the City Council. The City Council will meet with you and attempt to resolve your complaint following the above procedure.