New Utility Customer


Fill out and sumbit a Utility Service Application

If you own your house, we will need a copy of the real estate transfer document.
If you rent, we will need a copy of your rental agreement or receipt of rent payment, signed and dated by the landlord.

We require a service deposit for each utility:

  • Electric Service:  $75.00
  • Gas Service:  $75.00
  • Water Service:  $75.00
  • Electric Service with heat (no gas heat): $150.00

Your deposit will stay with your account until you terminate service.  If you move from your address you will need to contact us to terminate your account with the City of Sullivan.  At that time your deposit will be taken off of your final bill. 

Utility bills that accounts start with the number 1 or 2 are mailed on the 15th of the month due upon receipt and past due after the 5th.  Utility bills that accounts start with the number 3 or 4 are mailed on the 31st of the month due upon receipt and past due after the 20th.  If the 5th or 20th are on a weekend your payment is due by 8:00 a.m. on that Monday.  If we receive payment after 8:00 a.m. a 5% penalty will be billed to your account.  Our process if late shut off letters will go out with a date to pay by.  If that payment is not received by the date in the letter your utility will be shut off for non-payment.  In order to restore utility you must pay a reconnect fee of $50.00 between the hours of 8:00 a.m. – 3:30 p.m. on that day.  If payment is received after 3:30 p.m. your utility will be restored the following morning. 

If you cannot pay by your due date you may come to our office to sign a payment agreement form.  We cannot make arrangements by phone or take post-dated checks.

Visit our Utility Billing page for all of your options for handling the payment of your utility bill!